Shipping & Delivery Policy
+Shipping origin
All orders are shipped from Thailand.
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+Order processing time
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during product drops, holidays, or high-volume periods. Any significant delays will be communicated when possible.
+Shipping destinations
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We ship:
internationally
to selected countries worldwide
Shipping availability may vary depending on destination and local regulations.
+Estimated delivery times
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Delivery times are estimates only and are not guaranteed:
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Asia: 5–10 business days
Europe: 7–21 business days
North America & rest of the world: 10–30 business days
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Actual delivery times may vary due to customs procedures, postal services, weather conditions, or other factors beyond our control.
+Shipping carriers
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Orders are shipped via Thailand Post or other international postal or courier services, depending on destination and availability.
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+Tracking information
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Once your order has been shipped, you will receive a tracking number by email.
Tracking updates are provided by the carrier and may take time to appear or update.
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+Customs, duties & taxes
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International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are not included in the product or shipping price and are the responsibility of the customer.
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+Delays, lost, or damaged parcels
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We are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
If a parcel is lost or significantly delayed, we will assist in submitting a claim or inquiry with the carrier where applicable.
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+Incorrect or incomplete address
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Please ensure that all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly or incompletely provided addresses. Any additional shipping or reshipping costs will be the responsibility of the customer.
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+Contact
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For any questions regarding shipping or delivery, please contact us at:
o0000000j.shop@gmail.com
o0000000j.s
+Stripe & payment compliance notes
Delivery timeframes are estimates and not guarantees.
Responsibility for the shipment transfers to the customer once the order is handed over to the carrier, except where otherwise required by applicable consumer protection laws.
All payments are processed securely via Stripe.
This shipping policy applies to all purchases made through our website.
+Returns & Refunds Policy
Returns Due to the nature of our products and international shipping, all sales are final.
We do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
+Damaged or incorrect items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at o0000000j.shop@gmail.com
To process your request, we may require:your order number clear photos of the item and packaging a brief description of the issue Failure to contact us within this timeframe may result in the request being declined.
+ Refunds
If your claim is approved, we will offer one of the following, at our discretion: a replacement item (subject to availability), or a refund to the original payment method
Approved refunds will be processed via Stripe and may take 5–10 business days to appear on your statement, depending on your bank.
+ Non-refundable situations
Refunds or replacements will not be issued for:delays caused by shipping carriers or customs in correct or incomplete shipping address provided by the customercustoms duties, import taxes, or additional fees minor variations in color, texture, or appearance due to screen settings or handmade production
+ Lost packages
If a package is confirmed as lost by the carrier, we will assist in filing a claim. Refunds or replacements may be issued only if the carrier officially confirms the loss.
+Chargebacks & disputes
We encourage customers to contact us first before initiating a chargeback or payment dispute.Unresolved disputes filed directly with Stripe or a bank without prior contact may result in delayed resolution.
+ Contact
For any return or refund-related inquiries, please contact us at: o0000000j.shop@gmail.com
+Legal & Stripe compliance notes
This policy applies to all purchases made through our website. Refund decisions are made in accordance with Stripe’s dispute resolution guidelines and applicable consumer protection laws. We reserve the right to refuse refund requests that do not meet the conditions outlined above.
